Welcome to Ideacity Services & Trading
Founded in 2018, Ideacity Services & Trading is a leading Oman-based IT system integrator. We specialize in providing state-of-the-art IP telephony, video conferencing, and contact center solutions. Our comprehensive services include Interactive Voice Response, call reporting, call recording, Real Time Reporting, social media integration, call management systems, chat-bots, Whats App integration, CRM and Microsoft Teams integration. We proudly partner with industry giants such as Avaya, Cisco, Microsoft, Fortinet, HP, Dell, and Kaspersky
1. Unified Communications as a service (UCaaS)
§ IP Telephony System Supports up to 3000 users, 32 remote sites, can handle a mix of analog, digital, IP and SIP extensions.
§ Support analog, BRI, VOIP, PRI and SIP Trunks.
§ Auto-Attendant
§ Voicemail email Solution
§ Video Conference Solution
§ Call Billing Solution
2. Contact Center as a Service (CCaaS)
§ Agent based Contact Center Solution
§ KPI analysis
§ Service Level Calculation
§ Real time agent reporting
§ Real time Dashboard
§ Call Reporting Solution
§ Call Recording Solution
§ Interactive Voice Response (IVR) Solution
3. Third-party integration Solution
§ Fax integration
§ SMS integration
§ Call Management System (CMS)
§ Social Media (Facebook, Instagram, Xapp, Linkdin) Integration
§ WhatsApp Integration
§ CTI Solution
§ Case Management System
§ MS teams, Zoom and Google meet Integration with Telephone system
§ SBCE integration with Telephone system.
4. Active and Passive Networking Solution
§ Active and passive network design and Implementation Services-Routers, Core Switch, Edge Switches and Wi-Fi Access Points and Structure Cabling
5. Windows and Linux Server Solutions
§ Design & Implementation of Physical and on cloud Servers.
6. Network Security
§ Firewalls implementation and support services
7. Physical Security
§ CCTV, Access Control and Video Door Phones Implementation and Support services
8. Power Supply and Inverters Solutions
§ UPS & Batteries Implementation and support services
9. Interactive Display–
§ Interactive Board and Digital Signage Solutions
10. Point of Sales (POS) Solution-
Point of Sales machine for retail stores
Our Support Excellence
Trained to Support-To meet customer expectations, we trained our employees to perform better and to ensure a high level of professionalism, efficiency, and Reliability.
- We have highly qualified and experienced team of IT professionals Understand the existing
issues/challenges and resolved the issues accordingly. - Honest and transparent in business practices and advice.
- Clear Communication to understand the requirement.
- Consultative approach keeps you updated as per new technology to enhance your
capabilities.
Our Support Practice
- E-Mail: support@ideacityservices.com
E-Mail: uma@ideacityservices.com - Call: +968 24820299, 98048473
- Normal Working Hours –Our working Hours are from 8:00 AM- 6:00 PM from Sunday to Thursday. We are closed on Friday, Saturdays, and public Holidays.
8×5 Support applicable as per agreement contract
